Shipping policy

Last Updated: 2/5/24

Thank you for shopping at The OCD Plug. Please read our Shipping Policy carefully to understand our procedures regarding the processing, shipping, and delivery of your orders.

1. Order Processing

1.1. Processing Time: Orders are typically processed within 2 business days after the order is placed. Processing times may vary during peak seasons or promotional periods.

2. Shipping Methods

2.1. Shipping Carriers: We use reputable shipping carriers, and the choice of carrier is determined by factors such as destination, package weight, and shipping method selected during checkout.

2.2. Shipping Options: At checkout, you may choose from various shipping options, including standard and expedited shipping. Shipping costs are calculated based on the chosen option and the delivery destination.

3. Shipping Times

3.1. Domestic Shipping: Standard shipping within United States typically takes 5-7 business days. Expedited shipping options are available for a faster delivery time.

3.2. International Shipping: International shipping times vary depending on the destination and shipping method selected. Customers are responsible for any customs duties or taxes imposed by their country.

4. Order Tracking

4.1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to track the progress of your package.

5. Shipping Delays

5.1. Unforeseen Delays: While we strive to meet our estimated delivery times, unforeseen delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues.

6. Missing or Lost Packages

6.1. Reporting Issues: If your package is missing or lost, please contact our customer service at support@theocdplug.com. We will work with the shipping carrier to investigate the issue and find a resolution.

7. Address Accuracy

7.1. Responsibility: Customers are responsible for providing accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrectly provided addresses.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at support@theocdplug.com.