01 / COVERAGE
ACCIDENTAL
DAMAGE.
Dropped it? Cracked it? Broke it while handling it? Accidents happen, and you're still covered.
YES, WE COVER:
- ✓ Dropped or cracked products
- ✓ Accidental breakage
- ✓ Damage caused by the customer
THE OCD PLUG / LIFETIME GUARANTEE
YOU BREAK IT.
WE REPLACE IT.
Dropped it? Installed it wrong? Broke it yourself? We don't care how it happened. We stand behind our products with unlimited replacements for life.
✓ UNLIMITED REPLACEMENTS
✓ ACCIDENTAL DAMAGE
✓ INSTALLATION MISTAKES
✓ SHIPPING COVERED
Proof of damage and a verifiable original order are required.
THE OCD PLUG PROMISE
∞
NO LIMITS.
NO EXPIRATION.
NO EXPIRATION.
One replacement or one hundred. If you accidentally damage your product again, you're still covered.
WE DON'T CARE HOW YOU BROKE IT. WE CARE ABOUT MAKING IT RIGHT.
WHAT YOUR LIFETIME GUARANTEE INCLUDES
YES. EVEN
THAT'S COVERED.
Most warranties only cover manufacturing defects. Ours goes further. We cover accidents, installation mistakes, and damage caused by the customer. You don't have to prove we did something wrong to qualify for a replacement.
ACCIDENTAL
02 / COVERAGE
INSTALLATION
MISTAKES.
Installed it upside down? Applied it incorrectly? Broke a part because you skipped the instructions? We'll still replace it.
YES, WE COVER:
- ✓ Incorrect installations
- ✓ Damaged screen protectors or overlays
- ✓ Parts broken during installation
03 / COVERAGE
UNLIMITED
REPLACEMENTS.
There is no replacement limit and no expiration date. Whether it's your first replacement or your tenth, our lifetime promise remains the same.
WHAT THAT MEANS:
- ✓ No limit on replacement requests
- ✓ No expiration on coverage
- ✓ Repeat accidental damage is covered
04 / COVERAGE
SHIPPING
COVERED.
We cover shipping both ways. Getting help with a covered product shouldn't mean paying extra shipping charges.
WHAT'S INCLUDED:
- ✓ Replacement shipping covered
- ✓ Return shipping covered when needed
- ✓ No additional shipping charges for covered claims
THE ONLY TWO REQUIREMENTS
SHOW US THE DAMAGE.
LET US FIND YOUR ORDER.
To process a replacement, we need proof that the product is damaged and enough information to locate your original purchase. That's it. We don't require you to prove the damage was a manufacturing defect.
WONDERING WHAT ELSE COUNTS?See real examples of mistakes and accidents that are covered.
SEE REAL EXAMPLES ↓
REAL MISTAKES. REAL COVERAGE.
YES. EVEN
THAT.
We've all made mistakes. That's why our lifetime guarantee doesn't depend on who caused the damage. Here are just a few examples of what we cover.
01 / SCENARIO↕
INSTALLED IT
UPSIDE DOWN?
Put your screen protector on incorrectly and ruined the installation? No problem. We'll replace it.
✓COVERED.
02 / SCENARIO✕
DROPPED IT
AND BROKE IT?
Accidentally dropped your product and cracked or damaged it? You're still covered.
✓COVERED.
03 / SCENARIO⚙
BROKE IT DURING
INSTALLATION?
Snapped a plastic part or damaged an overlay while installing it? We'll take care of it.
✓COVERED.
04 / SCENARIO!
SKIPPED THE
INSTRUCTIONS?
Didn't follow the instructions and accidentally damaged your product? That doesn't void your coverage.
✓COVERED.
05 / SCENARIO∞
BROKE YOUR
REPLACEMENT?
Already received a replacement and accidentally broke that one too? There's no replacement limit.
✓STILL COVERED.
06 / SCENARIO↻
DAMAGED IT
YEARS LATER?
Something happened months or years after your purchase? Your lifetime guarantee doesn't expire.
✓COVERED.
“
THE OCD PLUG PHILOSOPHY
WE DON'T CARE HOW YOU BROKE IT.
WE CARE ABOUT MAKING IT RIGHT.
Accidents and mistakes shouldn't leave you regretting your purchase. As long as we can verify your order and you can show us the damage, we'll stand behind our product.
SO HOW DO YOU GET A REPLACEMENT?Our claim process is just as straightforward as our guarantee.
HOW IT WORKS ↓
THE REPLACEMENT PROCESS
THREE STEPS.
THAT'S IT.
We made our lifetime guarantee simple because getting a replacement shouldn't be harder than buying the product in the first place.
STEP 01 / 03
◎
SHOW US
THE DAMAGE.
Take a clear photo showing the damaged product and send it to our support team. That's all we need to see what happened.
✓ PROOF OF DAMAGE
STEP 02 / 03
#
VERIFY YOUR
ORDER.
Provide your order number or the email address used at checkout so we can locate your original purchase.
✓ ORIGINAL PURCHASE VERIFIED
STEP 03 / 03
✓
WE MAKE
IT RIGHT.
Once we've verified your claim, we'll arrange your replacement. The replacement is free, and we cover the shipping.
✓ REPLACEMENT ON US
WHAT YOU WON'T HAVE TO DO
NO BLAME.
NO HASSLE.
You don't have to convince us the damage was our fault. If you broke it, installed it incorrectly, or made a mistake, your coverage still applies.
✕ NO MANUFACTURING DEFECT REQUIRED
✕ NO REPLACEMENT LIMIT
✕ NO REPLACEMENT FEE
✕ NO EXPIRATION DATE
READY TO GET STARTED?
LET'S GET
IT FIXED.
Our support team is ready to help with your replacement request.
START A CLAIM ↗SUPPORT FROM REAL PEOPLE WHO STAND BEHIND THEIR PRODUCTS.
HAVE MORE QUESTIONS?We've answered the most common questions about our lifetime promise.
COMMON QUESTIONS ↓
THE DETAILS / COMMON QUESTIONS
QUESTIONS?
WE'VE GOT ANSWERS.
Our lifetime promise is intentionally simple. Here's what you need to know about coverage, replacements, and getting help.
01WHAT IF I BROKE IT MYSELF?
You're covered. Accidental damage and customer mistakes are included in our lifetime guarantee. You don't need to prove the damage was caused by a manufacturing defect.
02WHAT IF I INSTALLED IT INCORRECTLY?
Still covered. Whether you installed a screen protector upside down, damaged an overlay, or broke a part because you didn't follow the instructions, we'll replace the damaged product.
03HOW MANY REPLACEMENTS CAN I REQUEST?
As many as you need. There is no replacement limit. If you've already received a replacement and accidentally damage it again, you're still covered.
04DOES MY WARRANTY EXPIRE?
No. Your original purchase is backed by our lifetime guarantee, with no expiration date on replacement coverage.
05DO I HAVE TO PAY FOR SHIPPING?
No. Shipping is covered for approved warranty replacements. If we need the damaged product returned, we cover that shipping as well.
06WHAT DO I NEED TO SUBMIT A CLAIM?
We need proof of the damage, such as a clear photo, and enough purchase information to locate your original order. Your order number or the email address used at checkout is a good place to start.
07WHAT IF I CAN'T FIND MY ORDER NUMBER?
Contact us using the email address associated with your purchase. We'll try to locate your order. We do need to verify an original purchase to approve a replacement.
08WHAT IF I'M NOT SATISFIED WITH MY PURCHASE?
Our promise goes beyond replacements. If you're not satisfied with your purchase, contact our support team and we'll help arrange a full refund.
READY TO GET HELP?Contact our team to start a replacement request or ask a question.
GET SUPPORT ↓
THE OCD PLUG / OUR COMMITMENT
✓
OUR PROMISE
IS SIMPLE.
WE'VE GOT
YOUR BACK.
Accidents happen. Mistakes happen. Products break. We believe you should be able to buy with confidence knowing that we'll stand behind what we make, no matter who caused the damage.
✓ UNLIMITED LIFETIME REPLACEMENTS
✓ ACCIDENTAL DAMAGE COVERED
✓ INSTALLATION MISTAKES COVERED
✓ SHIPPING ON US
All we need is proof of damage and a verifiable original order.
BACKED FOR LIFE
∞
NO LIMITS.
NO EXCUSES.
One replacement or one hundred. Whether you installed it wrong, dropped it, or accidentally broke it, we're here to make it right.
YOU BREAK IT.
WE REPLACE IT.
WE REPLACE IT.
